Frequently Asked Questions

Everything you need to know about Altitude Water products and services.

What is the typical shipping timeframe for my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Currently, Altitude Water ships exclusively to customers within North America. We are working on expanding our logistics to support international delivery in the near future.

How can I track my package once it has shipped?

Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all Altitude Water hardware and filtration systems come with a standard one-year limited warranty against manufacturing defects from the date of purchase.